Our mission is to leverage ShotSpotter technology, service and thought leadership to reduce, mitigate and prevent gun violence. We do this by building trusted relationships that are focused on customer success and community engagement.
Every ShotSpotter customer is provided with a full technical support and additional services package to maximize the benefits of ShotSpotter technology and to ensure positive results. We are proud to say that we currently have a 92 percent customer service satisfaction level from our customers.*92% of ShotSpotter customer satisfaction per our annual ShotSpotter Net Promoter customer service survey, 2016.
ShotSpotter is committed to our customers and understanding how they perceive their customer service experience. We conduct an annual Net Promoter survey to all current customers to gain insight into how well we are doing and then we build on those results to improve all of our interactions with customers.